frequently asked questions
Information questions
How do I place an order on Bitvae?
To place an order, browse our products, select your desired item, choose the color or variant, add it to your cart, and proceed to checkout. Enter your details, select payment, and confirm your purchase.
How long will it take to receive my order?
Orders are typically processed within 24–48 hours. Delivery time depends on your location, but most orders are delivered within 3–7 business days. You will receive a tracking number to monitor your shipment.
How do I use a Bitvae Electric Toothbrush?
Apply toothpaste, select your preferred brushing mode, and gently move the brush across your teeth and gums. Brush for at least two minutes, twice daily for best results.
How often should I replace my toothbrush head?
Replace your Bitvae toothbrush head every 3 months or when bristles start to fray. Regular replacement ensures effective cleaning and prevents bacteria buildup.
What is the difference between a water flosser and regular floss?
A Bitvae water flosser uses a stream of water to remove plaque and debris between teeth and below the gumline. It is gentler, easier to use, and ideal for braces or sensitive gums.
Are Bitvae products safe for sensitive teeth and gums?
Yes, all Bitvae electric toothbrushes and water flossers have multiple modes and soft bristles, making them gentle and safe for sensitive teeth and gums.
Do Bitvae products come with a warranty?
Yes, all Bitvae products include a standard warranty. Check the product page for details. Our customer support team is ready to help with any issues or queries.